Frequently Asked Questions
Welcome to our FAQ section! We’ve compiled a list of the most common questions we receive about our services to help you better understand what we offer and how we operate. If you have additional questions, feel free to reach out to us directly.
Q: How do I book a service? A: You can book our services online through our website by clicking on the ‘Book Now’ button or contact us directly via phone or email.
Q: What areas do you serve? A: We proudly serve the Austin, Texas area, offering personalized pet care services to ensure your pets are comfortable and safe.
Q: What is your cancellation policy? A: We understand that plans can change. We ask for at least 24 hours notice for cancellations to avoid a cancellation fee.
Q: Are you insured and bonded? A: Yes, we are fully insured and bonded to give you peace of mind while your pets are in our care.
Service Details and Requirements
Q: What are the requirements for dog walking? A: All dogs must be up to date on vaccinations and be non-aggressive. We also require that they are leashed during walks for their safety and ours.
Q: How long does each walk last? A: Our standard walks last 30 minutes, but we offer longer walks upon request to cater to your dog’s exercise needs.
Q: Can you accommodate special needs pets? A: Absolutely! We offer personalized care for pets with special needs. Please contact us to discuss your pet’s specific requirements.
Q: What should I have ready for the pet sitter? A: Please provide food, treats, leashes, and any medications your pet needs. A detailed list of your pet’s routine and preferences is also helpful.